FAQS
Are you factory or trading company?
As a trading company, we also have our own factory;
Is there any brochure model and pricing?
Because our products are all customized made, design and manufacture based on customers'needs and requirement, so, please contact us by email or inquiry form;
Do you supply OEM machining service?
Yes, we are a professional machinery manufacturer,if customer have drawing, we could machining as drawing;
What is application for tension reel payoff reel？
The payoff reel and tension reel are applied to line production for steel, aluminum, and copper alloy mostly, such as cold /hot rolling mill, continuous pickling line, continuous galvanizing line, annealing line, slitting line, cut to length line,color coating line, etc.
Is that possible to get a quotation even without drawing?
Yes, as a manufacturer, we response you with our experience and technologies, if you don’t have any drawing, please supply necessary parameters, then we could give our quotation based on our design
What is the order process for OEM products?
send drawing to enquiry---offer----purchasing order----advance payment----production----balance payment---delivery----installation
What is the order process for customized products?
send required specification and demand-----offer with design or reference photo----purchasing order----advance payment----production----balance payment
How long does it take form an order till a delivery?
Actually, it depends on order situation, usually, for spare parts, it takes 3 months, for mandrel, it takes 4 months, for tension reel, payoff reel, it takes 5~6 months,etc
Could you supply on-site service?
Yes, we offer technical on-site support if needed, our engineers will help you with installation and operation.
Where is your manufacturing site? How to reach your site?
Our factory locates in Jiyuan city, Henan province, close to Zhengzhou city and Luoyang city; you could reach Zhengzhou city or Luoyang city, we will arrange car to pick you up
